When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.

You can also visit the Track Order page in the header of our website to see the status.

If you're still having difficulty, please feel free to Contact our team, we will have it checked for you.

We can give you a refund unconditionally if you cancel your purchase within 6 hours. Every cancellation request which is raised later than 6 hours from the purchasing time will not be accepted.

To cancel, please chat with us or send an email to alex@journaltale.com or journaltaleshop@gmail.com along with your request.

 

However, please note that if you cancel an order, an order of 1-3USD will be charged as a cancellation fee, as we are required to cover administration, processing and Paypal/credit card transaction fees.

How long I have to wait for my order?The processing time in the factory will be 1- 5 days. After being shipped out, the order will need 8-20business days more to arrive at your location in the Us. You will also be informed of the tracking link in anemail once the order left the factory.
More countries Kindly check the Shipping policy in our footer for details.

We are located in Hong Kong.

Most of our products come from mainland China. A small number of products come from Taiwanese
designers.

We're a new company that was founded in January 2023, so we're slowly gaining traction and reviews. We are located in Hong Kong and are governed by Hong Kong laws and regulations. We do our best to provide good customer service because customer service is our top priority. Our platform and payment system are integrated with SHOPIFY.