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Free standard shipping is available on qualifying orders over USD $29.
FAQ
Journaltale Customer Care
How can we help?
Find helpful information about orders, shipping, tracking, cancellations and our products. Search below or browse our most frequently asked questions.
Popular questions
Browse answers to the questions customers most often ask before and after placing an order.
01 How do I track my order?
Once your order has shipped, we will send you a shipping confirmation email containing your tracking number and tracking link.
If you cannot find the email, please check your spam, junk or promotions folder.
You can also visit the Track My Order page to check the latest delivery status.
If the tracking information is unavailable or has not updated for several days, please contact our customer care team.
02 How can I cancel my order?
Please contact us as soon as possible after placing your order.
Cancellation requests must be submitted within 6 hours of purchase.After this period, your order may already be in processing and we may no longer be able to cancel it.
A cancellation fee of approximately USD $1–$3 may apply to cover payment processing and administrative costs.
Email support@journaltale.com and include your complete order number.
03 How long will my order take to arrive?
Orders normally require approximately 1–5 business days for processing before shipment.
After dispatch, estimated delivery to the United States is approximately 8–20 business days.
Delivery times may vary depending on the destination, customs, local postal services and seasonal order volume.
Visit our Shipping Information page for more details.
04 Where is Journaltale located?
Journaltale is based in Hong Kong.
We serve customers in many countries and work with international logistics providers to deliver orders worldwide.
05 Where are your products sourced?
Most of our products are sourced from trusted suppliers and creative studios in mainland China.
A smaller selection is created by designers and studios from Taiwan and other regions.
Products are selected based on design, functionality, value and their suitability for journaling and scrapbooking.
06 Can I trust Journaltale?
Journaltale was established in 2023 and is based in Hong Kong.
We use secure checkout and established payment providers to process customer payments. Payment details are handled by the payment provider rather than our customer service team.
We also provide order tracking, customer support and after-sales assistance. Please contact us if you have any questions before ordering.
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Customer Support
Leave us a message at any time. We normally reply within 24 hours.
Secure Payments
Payments are processed through secure and established payment methods.
30-Day Returns
Eligible items may be returned according to our returns policy.
Still need help?
Contact our customer care team and include your order number if your question relates to an existing order. This helps us assist you more quickly.
Popular questions
How do l track my order?
When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.
You can also visit the Track Order page in the header of our website to see the status.
If you're still having difficulty, please feel free to Contact our team, we will have it checked for you.
You can also visit the Track Order page in the header of our website to see the status.
If you're still having difficulty, please feel free to Contact our team, we will have it checked for you.
How can lcancel my order?
We can give you a refund unconditionally if you cancel your purchase within 6 hours. Every cancellation request which is raised later than 6 hours from the purchasing time will not be accepted.
To cancel, please chat with us or send an email to alex@journaltale.com or journaltaleshop@gmail.com along with your request.
However, please note that if you cancel an order, an order of 1-3USD will be charged as a cancellation fee, as we are required to cover administration, processing and Paypal/credit card transaction fees.
How long l have to wait for my order?
How long I have to wait for my order?The processing time in the factory will be 1- 5 days. After being shipped out, the order will need 8-20business days more to arrive at your location in the Us. You will also be informed of the tracking link in anemail once the order left the factory.
More countries Kindly check the Shipping policy in our footer for details.
More countries Kindly check the Shipping policy in our footer for details.
Where are you located?
We are located in Hong Kong.
Where are the products sourced from?
Most of our products come from mainland China. A small number of products come from Taiwanese
designers.
designers.
Why is your rating so low and can l trust Journaltale Shop?
We're a new company that was founded in January 2023, so we're slowly gaining traction and reviews. We are located in Hong Kong and are governed by Hong Kong laws and regulations. We do our best to provide good customer service because customer service is our top priority. Our platform and payment system are integrated with SHOPIFY.